Corporate Social Responsibility Strategy for NHS NECS


NHS North England Commissioning Support (NECS) collaborated with WRM Sustainability (WRM) to develop a Corporate Social Responsibility (CSR) strategy that would deliver tangible results. This CSR programme delivered strategic direction and practical, flexible solutions for interventions at NECS to help improve their level of sustainability and environmental impact.


CSR Strategies can help an organisation to take account of its environmental, economic and social impacts and to develop a way to address these issues. By adopting an effective CSR strategy, companies can improve their public perception, competitive position and most importantly, mitigate any negative impacts caused by their activities.

CSR Summary


WRM engaged extensively with NECS to understand their current activities and identify significant opportunities for improvement and change. WRM coupled our expertise in ingraining sustainability within an organisation with extensive client engagement. This allowed us to produce a strategy to guide NECS towards a more sustainable future.


Stakeholder Engagement

A series of site visits to different NECS sites were conducted for a Sustainability Audit which is based on environmental legislation and best practice guidance. We utilise our audits to identify constructive opportunities to improve sustainability performance. Additionally, our audits check an organisations legal compliance against a number of relevant regulations and legislation. Our thorough site audits uncovered examples of both good and bad practice and gave a solid justification for suggested interventions. We also conducted a workshop with key personnel from the organisation to present the findings of the audits and to discuss suggested interventions and ensure engagement with the CSR goals.

Action Plan

Following on from the information gathering stage, we delivered a detailed action plan containing all the agreed interventions NECS would adopt. The action plan separated the interventions into different categories and identified an appropriate person accountable for delivery. Each action was also given a realistic timescale for implementation and an estimated saving it would achieve.

Objectives and Targets

WRM worked with NECS to establish key objectives and targets to provide overall direction to the CSR strategy. By setting well-defined, ambitious objectives and targets, progress against each of the actions can be monitored and aligned to the overall ambition of the CSR strategy. Having a high-level objective provides strategic direction to the granular action plan.

Building on Previous Success

With an ongoing partnership with NECS, we provide advice and support at every stage of the implementation process which includes creating, refining and updating their CSR plan. A key element of this CSR programme review was to understand the success and challenges that NECS had in implementing the initial plan this allowed us to advise the leadership team on a suitable and personalised strategy aimed at the areas NECS could make the greatest impact and overcome barriers.


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